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Return Policy

The LLCC Bookstore offers a full refund for new, used or rental books for up to one week from the date of purchase through the end of the 2nd week of class as long as the following criteria is met:

  • You present your original cash register receipt from the LLCC Bookstore
  • Books do not have any marking on them and are exactly in the same condition as purchased (no tears, bends, etc.)
  • Shrink-wrapped or boxed merchandise is not unwrapped or opened (no refunds are given for opened items including bundles or textbooks)
  • Access codes or other ancillary materials have not been opened, used or scratched off

After the end of the 2nd week of class, all purchases previously made are non-returnable for that term unless there are issues relating to bookstore errors or changes in texts by instructors. In these cases, we will work with you to return your book to us and provide you the correct one even after the 2nd week of class.

Should your class be cancelled or you decide to drop, you will have until the end of the first week of classes to present your drop slip and your receipt for a full refund if the above rules are followed.

Save your receipt. All returned merchandise and textbooks must have an original receipt.

Software is not returnable.

Some textbooks contain access codes for additional web content. Once these codes are opened or scratched they are not returnable. Software and tool kits and other specialty merchandise are not returnable for credit or refund.

Wrong item, size, or color

We will promptly replace or refund any merchandise that is the wrong item, size, or color. Shipping is refundable only if the wrong merchandise results from an error by the bookstore. If you made a mistake or have changed your mind, then you must pay for all shipping charges when returning the order. All merchandise must be in original condition with tags still attached.

Defective Merchandise

We will promptly replace or refund any merchandise that you receive that is damaged or defective. We will credit the account used for the order for the cost of return shipping upon receipt of the damaged or defective merchandise.

Please ship returns to:

LLCC Bookstore

5250 Shepherd Road

Springfield, IL 62703

Be sure to include your original receipt and the reason you are returning the merchandise. The LLCC Bookstore reserves the right to refuse any refund or return.

The LLCC Bookstore is not responsible for orders placed with other online vendors. Please be sure to check their return policies before ordering.

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