Policies

Shipping Policies

  • There will be a $10.00 shipping and handling charge for any order that is to be shipped to you.
  • All shipping will be done through FedEx by ground delivery.
  • FedEX will not deliver to a P.O. Box number.
  • Rates for shipments outside the continental United States will be based on current FedEx shipping rates.
  • Normal shipping can take from 2 - 6 days.
  • Please allow 24 hours for processing.
  • Orders are processed only during our regular store hours.
  • Shipping fees are not refundable.

Note:

      Prices on this site are subject to change.  If there is a significant change from your original quote you will be contacted.  In the event that some items are not in stock and need to be ordered, we will ship those items that are in stock, and the remaining items when they become available.

   New books will be automatically substituted and your credit card will be charged the new book price when used books are not available.

Return Policy
 
Return Authorization
 
All returns require prior authorization.  Please contact the bookstore at barbara.euler@llcc.edu or call us at 217-786-2300.
 
Receipt required
 
All returned merchandise must have a valid receipt.  The last day for returns/refunds will be listed on the receipt.
 
Software is not returnable. 
 
Some textbooks contain "pin numbers' or access codes for computer programs.  Once these numbers or codes are opened, they are not returnable.
 
 
Wrong item, size, or color
 
We will promptly replace or refund any merchandise that is the wrong item, size, or color.  Shipping is refundable only if the wrong merchandise results from an error by the bookstore.  If you made a mistake or have changed your mind, then you must pay for all shippping charges when returning the order.
 
Defective Merchandise
 
We will promptly replace or refund any merchandise that you receive that is damaged or defective.  We will credit the account used for the order for the cost of return shipping upon receipt of the damaged or defective merchandise.
 
Please ship returns to:
 
      LLCC Bookstore
      5250 Shepherd Road
      Springfield, IL 62794
 
Be sure to include your original receipt and the reason you are returning the merchandise.
 
The LLCC Bookstore reserves the right to refuse any refund or return.
 
 

   The LLCC Bookstore, located in the lower level of Menard Hall, carries all required and recommended textbooks for all LLCC classes.  In addition, the bookstore offers course-related supplies (safety goggles, lab coats, art supplies, etc.), general school supplies, study aids, snacks, soft drinks, greeting cards, gifts, educationally priced software, backpacks, and the best LLCC Wear around!

Most Frequently Asked Questions of the LLCC Bookstore

 

How much will my books cost?

   The average student could expect to spend approximately $500-$750 per academic year as a full-time student for their textbooks and supplies.

When can I purchase books for the next semester?

   Most books are available approximately one month before the beginning of the term.  Used books are in greater abundance after buyback.  Open sale dates will be posted on this web site each semester.

What if I have a scholarship, loan, grant, or some other kind of financial assistance that will pay for my book purchases?

   We cannot encourage you enough to seek some type of assistance to help fund your college education.  Please keep in contact with the office in charge of your assistance to learn the proper procedure for purchasing your books.  Books may be purchased with a scholarship or financial assistance beginning ten days prior to the first day of classes and through the second week of classes at the main bookstore or at any of the regional centers.  Unfortunately, we cannot accept financial aid payments of any kind over the web.

How can I pay for my books?  Do you offer a deferment plan?

   The LLCC Bookstore does have several ways to pay for your books and supplies but unfortunately, we do not offer deferments.  We do accept VISA, MasterCard, and Discover debit and credit cards, as well as checks and gift certificates.  Cash is always welcome!  (Of course, web orders must use credit or debit cards.)

How will I know which books to purchase?

   When you click on "Textbooks" on this website, it will ask for your class and section numbers.  Refer to your class schedule for this information.  Once selected, a screen will appear listing all of the required and optional books for that class. 

   If you come into the Bookstore, bring your schedule.  All of our books are displayed on the shelves alphabetically by course and number (example:  ACC 103).  Find the shelf tag that corresponds to your course and section, read the list of books the instructor requires for that course, and then find the book(s) on the shelf.  If the book is listed as "optional", we encourage you to go to class first and check with your instructor.  You must purchase all of your books before midterm.  At midterm the bookstore returns unsold books to the publishers and starts the process for setting the shelves for the next semester.  Don't worry!  There are plenty of friendly assistants in the bookstore ready and willing to help you find the correct books.

What if I drop a class, can I get my money back for the books?

   Each time you purchase books at the beginning of the semester, you will be given a receipt attached to an information sheet stating the refund policy for our bookstore.  Please retain both your receipt and the information sheet for reference.  You never know when your situation may change resulting in the need to return a book.

    Remember:  Receipts are required for returns.  No receipt...no refund!

When are confirmations sent out?

   Order confirmations are sent to you automatically via email when your order is placed.  You will receive an additional email confirmation when you order has been shipped.

How are orders shipped?

   The LLCC Bookstore ships orders via FedEx Ground only.

When can I expect my order?

   Orders are processed Monday through Friday from 8am till 5pm.  Please allow 24 hours for processing and 2-6 days for shipping.

How do I track my orders?

   You can view the status of your order at any time by visiting the "My Account" section of our website.  Once you log in you will be able to access your complete order history.

When can I order textbooks from the LLCC Bookstore Website?

    Generally books are available from one month prior to the start of the semester until 3 weeks after the semester starts.

I'm having trouble placing an order.  What should I do?

   We apologize that you are experiencing difficulty ordering from the LLCC Bookstore website.  Here are a few tips that may help.

      1)  If you are adding items to your cart and your cart is still empty then check to make sure you have "cookies" enabled.  Please refer to the information posted under "Browser Requirements".

      2)  If you are paying by credit card make sure that your billing address matches the information on your billing statement.

Are there any web browser requirements?

   The LLCC Bookstore is best viewed using a newer web browser such as Netscape 7+, Internet Explorer 6+, Firefox 1+, Safari 1+.  If you are still using an older web browser we encourage you to upgrade your browser for the best experience.  Please refer to "Browser Requirements" for free upload information.

Does the LLCC Bookstore website require Javascript to be enabled?

   Yes!  Again, please refer to "Browser Requirements" for further information.

What is SSL (secure internet)?

   The LLCC Bookstore safeguards customer information from unauthorized access to the best of our abilities.  When our website asks users to enter sensitive information (such as credit card number and/or student ID number), that information is encrypted and is protected using Secure Sockets Layer (SSL) software.  The LLCC Bookstore has a SSL certificate issued by Thawte, a subsidiary of VeriSign, Inc.  We reveal only the last four digits of your credit card number when confirming an order.  Of course we transmit the entire credit card number to the appropriate credit card company during the ordering process.  It is important for you to protect against unauthorized access to your account  (password) and your computer.  The best way to protect against unauthorized access to your account is to close all open browser windows on your computer once you are finished using the LLCC Bookstore website.

 

 

The LLCC Bookstore respects your right to privacy. This notice describes our policies regarding keeping your personal information secure and your privacy intact. The LLCC Bookstore knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly.

These transactions include, but are not limited to: account registration, online purchases, book reservation orders, and information requests.

Information Collection

We do not collect any personal information from a visitor to our site unless that visitor explicitly and intentionally provides it. The LLCC Bookstore may acquire personal information when:

  • You order products using our online store.

    We request information from the user on our order form. A user must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, the information is used to contact the user.
  • You use our contact information to contact us.
  • This includes phone calls to the LLCC Bookstore and emailed questions & comments to the webmaster or other LLCC Bookstore departments.
    • This information may include phone numbers, email addresses, etc. We do not guarantee the safety of information sent from personal email accounts, over the telephone, etc. Please do not email sensitive personal information to the LLCC Bookstore.
If you choose not to register an account or provide personal information, you can still visit most of the LLCC Bookstore website (such as browsing our products and adding items to the shopping cart); however you will not have access to areas and services that require this type of information (such as completing online orders).

Information Use

Any personally identifiable information collected through online sales transactions will be used only for the purpose of completing the transaction (such as payment certification, shipping, etc.)

Any personally identifiable information collected when you contact the LLCC Bookstore will be used only to better serve and answer your inquiry.

The LLCC Bookstore will NEVER sell or rent your personally identifiable information to anyone.

TheLLCC Bookstore will NEVER send personally identifiable information about you to other companies or people.

Legal Disclaimer: Although we make every effort to preserve user privacy, if we are required by law to disclose certain information to local, state, federal, national or international law enforcement authorities, we will do so.

Cookies

What are cookies?

A cookie is a piece of data stored on the user’s computer. There are two main kinds of cookies – session cookies and persistent cookies. Session cookies are stored in your internet browser’s memory and disappear when you close your browser – they can also timeout after prolonged user inactivity. Persistent cookies are written to a text file and on stored on the user’s hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.

What kind of cookies does the LLCC Bookstore use?

The LLCC Bookstore uses session cookies. We use session cookies to store information such as items in your shopping cart, whether or not you have logged in to your account, etc. As these are all session cookies they terminate as soon as you close all open windows of your browser. By allowing us to set a session cookie, you would not have to log in with a password more than once, thereby saving time while on our site. If you decide to reject the cookie, you may still use our site. The only drawback to this is that you will be limited in some areas of our site. For example, you will not be able to place items in a shopping cart or place orders on our site.

Statistical Information About Your Visit

When you visit our website, our computers may automatically collect statistics about your visit. This information does not identify you personally, but rather identifies a visit to our site. We may monitor statistics such as how many people visit our site, the user’s IP address, which pages people visit on our site, and which browsers people use. We use these statistics about your visit for aggregation purposes only. These statistics are used to help us improve the performance of our website.

Secure Access

The LLCC Bookstore safeguards customer information from unauthorized access to the best of our ability.

When our website asks users to enter sensitive information (such as credit card number and/or student ID number), that information is encrypted and is protected using Secure Sockets Layer (SSL) software. The LLCC Bookstore has a SSL certificate issued by Thawte, a subsidiary of VeriSign, Inc.

We reveal only the last four digits of your credit card number when confirming an order. Of course we transmit the entire credit card number to the appropriate credit card company during order processing.

It is important for you to protect against unauthorized access to your account (password) and your computer. The best way to protect against unauthorized access to your account is to close all open browser windows on your computer, once you are finished using the LLCC  Bookstore website.

Accessing and Correcting Your Information

You can access your personally identifiable information by logging into your account using the My Account link. There you will have the ability to correct or update any errors. When you update information, we may keep a copy of the prior version for our records.

Contact Us

Please send any questions or comments regarding the LLCC Bookstore privacy policy to one of the following addresses:

Email:

barbara.euler@llcc.edu

(Please include Privacy Policy in the subject)

Mail:

 

LLCC Bookstore, 5250 Shepherd Road, Springfield, IL 62794

 

Links

The LLCC Bookstore website may contain links to other sites. Please be aware that the LLCC Bookstore is not responsible for the content or the privacy policies and practices of such websites. The LLCC Bookstore encourages you to read the privacy statements of these linked sites as their privacy practices may differ from ours.

The LLCC Bookstore is best viewed using a newer Internet browser such as Netscape 7+, Internet Explorer 6+, Firefox 1+, Safari 1+, etc. If you are using an older Internet browser we highly recommend that you upgrade to a newer Internet browser.

There are several reasons to upgrade including:

  1. Increased security and privacy to protect against virus, spyware and online scams
  2. Increased performance and usability
  3. Better Internet Standards compatibility for current and future Internet technology
  4. Enhanced user experience
  5. Finally upgrading is FREE

Here are just a few of the FREE Internet browsers:

  1. Mozilla Firefox
  2. Netscape Navigator
  3. Microsoft Internet Explorer
  4. Opera

Does Javascript have to be enabled?

Yes, javascript is required to view our website.

How do I enable JavaScript?

  1. Go to the Edit menu
  2. Click Preferences...
  3. Click Advanced and then Scripts & Plug-ins
  4. Check the box that says Enable JavaScript for Navigator
  5. Click OK

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Do I have to accept Cookies?

No, you do not have to accept cookies, but we highly recommend that you do. If your Internet browser is set to block cookies you will not be able to use many areas of our web site. For example, you will not be able to place items in your shopping cart or place orders on our web site.

What are Cookies?

A cookie is a small piece of data stored on the user’s computer. There are two main kinds of cookies – session cookies and persistent cookies. Session cookies are stored in your internet browser’s memory and disappear when you close your browser – they can also timeout after prolonged user inactivity. Persistent cookies are written to a text file and are stored on the user’s hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.

What kind of cookies does the University Bookstore use?

The LLCC Bookstore uses session cookies. We use session cookies to store information such as items in your shopping cart, whether or not you have logged in, etc. As these are all session cookies they terminate as soon as you close all open windows of your Internet browser.

How do I accept Cookies?

  1. Go to the Edit menu
  2. Click Preferences...
  3. Click Privacy & Security and then Cookies
  4. Check the radio button that says Allow cookies based on privacy setting
    (make sure the level is "Medium" or "High" under the "View" button)
  5. Click OK

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