The LLCC Bookstore respects your right to privacy. This notice describes our policies regarding keeping your personal information secure and your privacy intact. The LLCC Bookstore knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly.
Information Collection
We do not collect any personal information from a visitor to our site unless that visitor explicitly and intentionally provides it. The LLCC Bookstore may acquire personal information when:
-
You order products using our online store.
We request information from the user on our order form. A user must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, the information is used to contact the user.
-
You use our contact information to contact us.
-
This includes phone calls to the LLCC Bookstore and emailed questions & comments to the webmaster or other LLCC Bookstore departments.
-
This information may include phone numbers, email addresses, etc. We do not guarantee the safety of information sent from personal email accounts, over the telephone, etc. Please do not email sensitive personal information to the LLCC Bookstore.
If you choose not to register an account or provide personal information, you can still visit most of the LLCC Bookstore website (such as browsing our products and adding items to the shopping cart); however you will not have access to areas and services that require this type of information (such as completing online orders).
Information Use
Any personally identifiable information collected through online sales transactions will be used only for the purpose of completing the transaction (such as payment certification, shipping, etc.)
Any personally identifiable information collected when you contact the LLCC Bookstore will be used only to better serve and answer your inquiry.
The LLCC Bookstore will NEVER sell or rent your personally identifiable information to anyone.
TheLLCC Bookstore will NEVER send personally identifiable information about you to other companies or people.
Legal Disclaimer: Although we make every effort to preserve user privacy, if we are required by law to disclose certain information to local, state, federal, national or international law enforcement authorities, we will do so.
Cookies
What are cookies?
A cookie is a piece of data stored on the user’s computer. There are two main kinds of cookies – session cookies and persistent cookies. Session cookies are stored in your internet browser’s memory and disappear when you close your browser – they can also timeout after prolonged user inactivity. Persistent cookies are written to a text file and on stored on the user’s hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.
What kind of cookies does the LLCC Bookstore use?
The LLCC Bookstore uses session cookies. We use session cookies to store information such as items in your shopping cart, whether or not you have logged in to your account, etc. As these are all session cookies they terminate as soon as you close all open windows of your browser. By allowing us to set a session cookie, you would not have to log in with a password more than once, thereby saving time while on our site. If you decide to reject the cookie, you may still use our site. The only drawback to this is that you will be limited in some areas of our site. For example, you will not be able to place items in a shopping cart or place orders on our site.
Statistical Information About Your Visit
When you visit our website, our computers may automatically collect statistics about your visit. This information does not identify you personally, but rather identifies a visit to our site. We may monitor statistics such as how many people visit our site, the user’s IP address, which pages people visit on our site, and which browsers people use. We use these statistics about your visit for aggregation purposes only. These statistics are used to help us improve the performance of our website.
Secure Access
The LLCC Bookstore safeguards customer information from unauthorized access to the best of our ability.
When our website asks users to enter sensitive information (such as credit card number and/or student ID number), that information is encrypted and is protected using Secure Sockets Layer (SSL) software. The LLCC Bookstore has a SSL certificate issued by Thawte, a subsidiary of VeriSign, Inc.
We reveal only the last four digits of your credit card number when confirming an order. Of course we transmit the entire credit card number to the appropriate credit card company during order processing.
It is important for you to protect against unauthorized access to your account (password) and your computer. The best way to protect against unauthorized access to your account is to close all open browser windows on your computer, once you are finished using the LLCC Bookstore website.
Accessing and Correcting Your Information
You can access your personally identifiable information by logging into your account using the
My Account
link. There you will have the ability to correct or update any errors. When you update information, we may keep a copy of the prior version for our records.
Contact Us
Please send any questions or comments regarding the LLCC Bookstore privacy policy to one of the following addresses:
Links
The LLCC Bookstore website may contain links to other sites. Please be aware that the LLCC Bookstore is not responsible for the content or the privacy policies and practices of such websites. The LLCC Bookstore encourages you to read the privacy statements of these linked sites as their privacy practices may differ from ours.
Return Policy
Receipt required
All returned merchandise must have a valid receipt. The last day for returns/refunds will be listed on the receipt.
Software is not returnable.
Some textbooks contain "pin numbers' or access codes for computer programs. Once these numbers or codes are opened, they are not returnable.
Wrong item, size, or color
We will promptly replace or refund any merchandise that is the wrong item, size, or color. Shipping is refundable only if the wrong merchandise results from an error by the bookstore. If you made a mistake or have changed your mind, then you must pay for all shippping charges when returning the order.
Defective Merchandise
We will promptly replace or refund any merchandise that you receive that is damaged or defective. We will credit the account used for the order for the cost of return shipping upon receipt of the damaged or defective merchandise.
Please ship returns to:
LLCC Bookstore
5250 Shepherd Road
Springfield, IL 62794
Be sure to include your original receipt and the reason you are returning the merchandise.
The LLCC Bookstore reserves the right to refuse any refund or return.
Shipping Policies
-
There will be a $10.00 shipping and handling charge for any order that is to be shipped to you.
-
All shipping will be done through FedEx by ground delivery.
-
FedEX will not deliver to a P.O. Box number.
-
Rates for shipments outside the continental United States will be based on current FedEx shipping rates.
-
Normal shipping can take from 2 - 6 days.
-
Please allow 24 hours for processing.
-
Orders are processed only during our regular store hours.
-
Shipping fees are not refundable.
Note:
Prices on this site are subject to change. If there is a significant change from your original quote you will be contacted. In the event that some items are not in stock and need to be ordered, we will ship those items that are in stock, and the remaining items when they become available.
New books will be automatically substituted and your credit card will be charged the new book price when used books are not available.